{"id":1900,"date":"2026-03-31T20:55:48","date_gmt":"2026-03-31T20:55:48","guid":{"rendered":"https:\/\/salkantay-trail.com\/?page_id=1900"},"modified":"2026-04-02T22:24:16","modified_gmt":"2026-04-02T22:24:16","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/salkantay-trail.com\/pt\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1900\" class=\"elementor elementor-1900\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c76a959 e-con-full e-flex e-con e-parent\" data-id=\"c76a959\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ec85ac elementor--h-position-center elementor--v-position-middle elementor-arrows-position-inside elementor-pagination-position-inside elementor-widget elementor-widget-slides\" data-id=\"3ec85ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-ea447dc swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"salkantaytrek 001\"><\/div><div class=\"elementor-background-overlay\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4138c0 elementor-widget elementor-widget-heading\" data-id=\"c4138c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONTATE-NOS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e3b8b4 e-con-full e-flex e-con e-parent\" data-id=\"2e3b8b4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-828f264 elementor-widget elementor-widget-html\" data-id=\"828f264\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n\n\n<form class=\"custom-contact-form contact-ajax-multi\" data-lang=\"pt\" action=\"\">\n    <div class=\"form-header\">\n        <h3>Entre em Contato<\/h3>\n        <p>D\u00favidas sobre nossas trilhas? Estamos aqui para ajudar.<\/p>\n    <\/div>\n    <div class=\"form-group\">\n        <label>Nome Completo<\/label>\n        <input type=\"text\" name=\"name\" placeholder=\"Seu Nome\" required>\n    <\/div>\n    <div class=\"form-group\">\n        <label>E-mail<\/label>\n        <input type=\"email\" name=\"email\" placeholder=\"email@exemplo.com\" required>\n    <\/div>\n    <div class=\"form-group\">\n        <label>Como voc\u00ea nos conheceu?<\/label>\n        <select name=\"referral_source\" class=\"ref-source\" required>\n            <option value=\"\" disabled selected>Selecione uma op\u00e7\u00e3o<\/option>\n            <option value=\"google\">Busca no Google<\/option>\n            <option value=\"social_media\">Redes Sociais (Instagram\/Facebook\/TikTok)<\/option>\n            <option value=\"tripadvisor\">TripAdvisor<\/option>\n            <option value=\"friend_referral\">Recomenda\u00e7\u00e3o de um amigo<\/option>\n            <option value=\"blog_article\">Blog ou Artigo de Viagem<\/option>\n            <option value=\"other\">Outro (Por favor especifique)<\/option>\n        <\/select>\n    <\/div>\n    <div class=\"form-group other-wrapper\" style=\"display: none;\">\n        <label>Por favor especifique:<\/label>\n        <input type=\"text\" name=\"other_source_details\" placeholder=\"Ex: Podcast, Jornal, etc.\">\n    <\/div>\n    <div class=\"form-group\">\n        <label>Sua Mensagem<\/label>\n        <textarea name=\"message\" rows=\"5\" placeholder=\"Como podemos ajudar?\" required><\/textarea>\n    <\/div>\n    <button type=\"submit\" class=\"submit-btn-general\">Enviar Mensagem<\/button>\n    <div class=\"contact-response\" style=\"display:none; margin-top:15px; padding:15px; border-radius:12px; text-align:center; font-weight:bold;\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"pt\"\/><\/form>\n\n\n\n\n\n\n\n\n\n\n<style>\n    .custom-contact-form { background: #ffffff; padding: 30px; border: 1px solid #e0e0e0; border-radius: 12px; font-family: sans-serif; box-shadow: 0 4px 15px rgba(0,0,0,0.05); }\n    .form-header h3 { color: #0073aa; margin-top: 0; font-size: 24px; }\n    .form-group { margin-bottom: 18px; display: flex; flex-direction: column; }\n    .form-group label { font-size: 14px; font-weight: 600; margin-bottom: 6px; color: #333; }\n    .form-group input, .form-group select, .form-group textarea { padding: 12px; border: 1px solid #ccc; border-radius: 6px; font-size: 15px; }\n    .submit-btn-general { background: #0073aa; color: white; border: none; padding: 15px; border-radius: 6px; cursor: pointer; width: 100%; font-weight: bold; font-size: 16px; transition: 0.3s; }\n    .submit-btn-general:hover { background: #005a87; }\n<\/style>\n\n<script>\n\/\/ L\u00f3gica para todos los formularios de contacto din\u00e1micos\ndocument.querySelectorAll('.contact-ajax-multi').forEach(form => {\n    \n    \/\/ 1. Mostrar\/Ocultar el campo \"Otro\"\n    const refSelect = form.querySelector('.ref-source');\n    const otherWrapper = form.querySelector('.other-wrapper');\n    const otherInput = otherWrapper.querySelector('input');\n\n    refSelect.addEventListener('change', function() {\n        if (this.value === 'other') {\n            otherWrapper.style.display = 'flex';\n            otherInput.required = true;\n        } else {\n            otherWrapper.style.display = 'none';\n            otherInput.required = false;\n            otherInput.value = '';\n        }\n    });\n\n    \/\/ 2. Env\u00edo AJAX traducido\n    form.addEventListener('submit', function(e) {\n        e.preventDefault();\n        const btn = this.querySelector('.submit-btn-general');\n        const responseDiv = this.querySelector('.contact-response');\n        const lang = this.getAttribute('data-lang');\n        const formData = new FormData(this);\n        formData.append('action', 'process_custom_form');\n        \n        btn.disabled = true;\n        \n        \/\/ Texto de env\u00edo\n        let sendingTxt = 'Sending...';\n        if(lang === 'es') sendingTxt = 'Enviando...';\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-685f337 elementor-widget elementor-widget-text-editor\" data-id=\"685f337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 id=\"toc_id_163\" class=\"block_3 text_1\" lang=\"en\">GET IN TOUCH<\/h2><p class=\"block_4\" lang=\"en\">We are based in Cusco and our team is available seven days a week. Whether you have a question about a specific route, need help choosing the right trek, or are ready to book, the fastest way to reach us is always WhatsApp. For formal inquiries and detailed itinerary requests, email works well and we respond to every message within 24 hours.<\/p><p lang=\"en\">\u00a0<\/p><hr \/><h2 lang=\"en\">\u00a0<\/h2><h2 id=\"toc_id_164\" class=\"block_3 text_1\" lang=\"en\">OUR DETAILS<\/h2><p class=\"block_4\"><b lang=\"en\">Office Location<\/b><span lang=\"en\"> Cusco, Peru<\/span><\/p><p class=\"block_4\"><b lang=\"en\">WhatsApp<\/b><span lang=\"en\"> +51 921 333 639 Available daily from 7:00am to 9:00pm (Peru Time, GMT-5) The fastest way to get a response. Most messages are answered within the hour.<\/span><\/p><p class=\"block_4\"><b lang=\"en\">Phone<\/b><span lang=\"en\"> +51 921 333 639 Same number for calls and WhatsApp. If we are on the trail or in a meeting, leave a message and we will call you back within a few hours.<\/span><\/p><p class=\"block_4\"><b lang=\"en\">Email<\/b> <a class=\"text_6\" lang=\"en\" href=\"mailto:info@salkantay-trail.com\">info@salkantay-trail.com<\/a><span lang=\"en\"> For detailed inquiries, group bookings, custom itineraries, and B2B requests. <\/span>We respond to all emails within 24 hours, usually sooner.<\/p><p>\u00a0<\/p><hr \/><h2 lang=\"en\">\u00a0<\/h2><h2 id=\"toc_id_165\" class=\"block_3 text_1\" lang=\"en\">WHAT TO INCLUDE IN YOUR MESSAGE<\/h2><p class=\"block_4\" lang=\"en\">The more information you give us upfront, the faster we can give you a useful answer. If you are inquiring about availability or a booking, it helps to include your preferred trek, your travel dates, the number of people in your group, and any specific requirements around dietary needs, fitness level, or language preference. If you are not sure which trek is right for you, just tell us your travel dates and a little about what you are looking for and we will take it from there.<\/p><p lang=\"en\">\u00a0<\/p><hr \/><h2 lang=\"en\">\u00a0<\/h2><h2 id=\"toc_id_166\" class=\"block_3 text_1\" lang=\"en\">FOR TRAVEL AGENCIES AND B2B PARTNERS<\/h2><p class=\"block_4\" lang=\"en\">Salkantay Horizons works with travel agencies, tour operators, and travel advisors internationally. If you are looking to add Salkantay treks to your portfolio or need a reliable local operator for your clients in Cusco, contact us directly by email with your agency details and we will send you our B2B rates and partnership information. As part of My Peru Destinations Group, we are set up to handle trade bookings efficiently and with the service standards that your clients expect.<\/p><p lang=\"en\">\u00a0<\/p><hr \/><h2 lang=\"en\">\u00a0<\/h2><h2 id=\"toc_id_167\" class=\"block_3 text_1\" lang=\"en\">RESPONSE TIMES<\/h2><p class=\"block_4\"><span lang=\"en\">We know that waiting for a reply when you are in the middle of planning a trip is frustrating. <\/span>Here is what you can realistically expect from us.<\/p><table class=\"table_1\"><tbody><tr class=\"table_1\"><td class=\"td_1\"><p class=\"block_15 text_1\">Channel<\/p><\/td><td class=\"td_1\"><p class=\"block_15 text_1\">Typical Response Time<\/p><\/td><\/tr><tr class=\"table_1\"><td class=\"td_1\"><p class=\"block_9\">WhatsApp<\/p><\/td><td class=\"td_1\"><p class=\"block_9\" lang=\"en\">Within 1 hour during operating hours<\/p><\/td><\/tr><tr class=\"table_1\"><td class=\"td_1\"><p class=\"block_9\">Phone<\/p><\/td><td class=\"td_1\"><p class=\"block_9\" lang=\"en\">Same day callback if missed<\/p><\/td><\/tr><tr class=\"table_1\"><td class=\"td_1\"><p class=\"block_9\">Email<\/p><\/td><td class=\"td_1\"><p class=\"block_9\">Within 24 hours, often sooner<\/p><\/td><\/tr><tr class=\"table_1\"><td class=\"td_1\"><p class=\"block_9\">Booking form<\/p><\/td><td class=\"td_1\"><p class=\"block_9\">Within 24 hours<\/p><\/td><\/tr><\/tbody><\/table><p class=\"block_4\" lang=\"en\">If you contact us outside of operating hours, you will receive a response first thing the following morning Peru time. For urgent matters related to an active trek, our 24\/7 operations line is provided to all confirmed bookings in the pre-departure information pack.<\/p><p lang=\"en\">\u00a0<\/p><hr \/><h2 lang=\"en\">\u00a0<\/h2><h2 id=\"toc_id_168\" class=\"block_3 text_1\" lang=\"en\">FREQUENTLY ASKED CONTACT QUESTIONS<\/h2><p class=\"block_4\"><b lang=\"en\">I am not sure which trek is right for me. Can you help?<\/b><span lang=\"en\"> Absolutely. This is one of the most common reasons people contact us and we are genuinely happy to help you figure it out. Send us a message with your travel dates, your fitness level, how many days you have available, and whether you prefer camping or lodge accommodation. We will give you an honest recommendation based on what you are actually looking for rather than what is most expensive.<\/span><\/p><p class=\"block_4\"><b lang=\"en\">I am a solo traveler. Can I join a group?<\/b><span lang=\"en\"> Yes. Solo travelers join our scheduled group departures at the standard per-person rate. Send us your preferred dates and we will check availability and introduce you to the group if there are other confirmed bookings already in place.<\/span><\/p><p class=\"block_4\"><b lang=\"en\">Do you handle everything, including flights and hotels in Cusco?<\/b><span lang=\"en\"> The Salkantay Horizons team handles everything on the trek itself. For flights, pre-trek accommodation in Cusco, and additional Peru travel arrangements, our partner companies within My Peru Destinations Group can take care of every element of your trip. Let us know if you need help with the broader itinerary and we will connect you with the right team.<\/span><\/p><p class=\"block_4\"><b lang=\"en\">Can I visit the office in Cusco before my trek?<\/b><span lang=\"en\"> Yes. If you are already in Cusco and would like to meet the team, discuss your trek, or pick up any rental equipment, you are welcome to come in. Contact us by WhatsApp to arrange a time before arriving.<\/span><\/p><p>\u00a0<\/p><hr \/><p lang=\"en\">\u00a0<\/p><p class=\"block_4 text_2\" lang=\"en\"><em>We look forward to hearing from you and to putting you on the mountain.<\/em><\/p><p lang=\"en\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac09d83 elementor-widget elementor-widget-spacer\" data-id=\"ac09d83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CONTACT US \/\/ L\u00f3gica para todos los formularios de contacto din\u00e1micos document.querySelectorAll(&#8216;.contact-ajax-multi&#8217;).forEach(form => { \/\/ 1. 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