Salkantay Horizons — My Peru Destinations Group Last updated: 2025
In these Terms and Conditions, the following definitions apply. “Salkantay Horizons” refers to the trekking brand operated by My Peru Destinations Group, a tourism corporation legally registered and operating in Cusco, Peru. “Client” refers to any individual who submits a booking request, makes a payment, or participates in a trek operated by Salkantay Horizons. “Trek” refers to any multi-day trekking service offered by Salkantay Horizons including all routes, accommodation, meals, and ancillary services described in the applicable trek package. “Booking Confirmation” refers to the written confirmation issued by Salkantay Horizons following receipt of the required deposit.
A booking is confirmed only upon receipt of a completed booking form, acceptance of these Terms and Conditions, and payment of the required deposit of 30 percent of the total trek price. Salkantay Horizons will issue a Booking Confirmation by email within 24 hours of receiving the deposit payment. Until a Booking Confirmation has been issued, no contract exists between the Client and Salkantay Horizons regardless of any prior correspondence or verbal agreement.
The Client is responsible for ensuring that all information provided at the time of booking, including passport numbers, dietary requirements, medical conditions, and the number and ages of all participants, is accurate and complete. Salkantay Horizons accepts no liability for consequences arising from inaccurate or incomplete information provided by the Client.
The total trek price is divided into two payments. A deposit of 30 percent of the total price is due at the time of booking to confirm the reservation. The remaining balance of 70 percent is due no later than 7 days before the trek start date. Payment is processed exclusively through WeTravel, a secure payment platform. Salkantay Horizons does not store payment card information.
All prices are quoted and charged in US dollars. Currency conversion for non-USD payments is handled automatically by the payment platform. Salkantay Horizons is not responsible for exchange rate fluctuations between the time of booking and the time of payment.
Failure to pay the balance by the due date may result in cancellation of the booking. In this event, the deposit is non-refundable.
Cancellations must be submitted in writing by email to info@salkantay-trail.com. The date of cancellation is the date on which written notification is received by Salkantay Horizons.
The following cancellation policy applies to all bookings:
Cancellations received more than 30 days before the trek start date will receive a full refund of all payments made including the deposit. Cancellations received between 15 and 30 days before the trek start date will result in the forfeiture of the 30 percent deposit. The balance payment will be refunded in full. Cancellations received less than 15 days before the trek start date are non-refundable. No refund is available for any unused portion of the trek once it has begun, including early departure due to illness, injury, or personal choice.
Salkantay Horizons strongly recommends that all Clients purchase comprehensive travel insurance that includes trip cancellation coverage at the time of booking.
Salkantay Horizons reserves the right to cancel or modify a trek departure in circumstances beyond its reasonable control, including but not limited to extreme weather conditions, natural disasters, trail closures imposed by Peruvian authorities, civil unrest, or any other force majeure event.
In the event of a cancellation by Salkantay Horizons, the Client will be offered either a full refund of all payments made or a transfer to an alternative departure date at no additional cost. Salkantay Horizons will not be liable for any additional costs incurred by the Client as a result of a cancellation, including but not limited to flights, accommodation, or other travel arrangements.
Salkantay Horizons reserves the right to modify the trek route, itinerary, or accommodation in the interest of safety or due to circumstances beyond its control. Where modifications are necessary, Salkantay Horizons will use reasonable efforts to provide an equivalent alternative.
Requests to change trek dates, route selection, or group composition after booking confirmation will be accommodated where possible subject to availability. Date changes requested more than 30 days before the original start date will be made at no additional charge. Changes requested within 30 days of the original start date may incur an administrative fee. Changes that result in a higher total price require payment of the difference before the amended Booking Confirmation is issued.
Each trek package includes the services specified on the applicable trek page on the Salkantay Horizons website at the time of booking. Included services typically cover transportation from Cusco to the trailhead and return, professional bilingual guide, assistant guide on group departures, porter service for group equipment, all meals as specified per route, camping equipment or lodge accommodation as applicable, Machu Picchu entrance ticket, bus and train services as specified, emergency oxygen, first aid kit, and 24/7 support.
Services not included in the standard trek price include personal sleeping bags, trekking poles, travel insurance, optional tickets for Huayna Picchu or Machu Picchu Mountain, alcoholic beverages, personal expenses, tips for guides and porters, and any services not explicitly listed in the trek package description.
Salkantay Horizons reserves the right to update the inclusions and exclusions of any trek package. The inclusions applicable to a specific booking are those stated in the Booking Confirmation issued to the Client.
The Client accepts that the Salkantay trek is a physically demanding activity conducted at high altitude. By completing a booking, the Client confirms that all participants in the booking are in sufficient physical health to undertake the selected trek and meet the minimum age and fitness requirements specified for that route.
The Client is responsible for disclosing any medical conditions, physical limitations, or health concerns that may affect their participation or require special consideration by the guide team. Salkantay Horizons reserves the right to refuse participation to any individual whose health or fitness is considered by the guide to present an unacceptable risk to themselves or to other members of the group.
Salkantay Horizons does not provide medical advice. The information provided in our Altitude Guide, Health Section, and other preparatory materials is for general informational purposes only and does not constitute medical advice. Clients with specific health concerns should consult a qualified medical professional before booking.
Comprehensive travel insurance is a mandatory condition of participation in any Salkantay Horizons trek. The policy must include emergency medical coverage, emergency evacuation, and trip cancellation. Coverage must extend to high-altitude trekking activities up to a minimum of 5,000 meters above sea level.
Clients who arrive in Cusco without adequate insurance coverage will be required to purchase a suitable policy before the trek begins. Salkantay Horizons reserves the right to deny participation to any Client who cannot demonstrate adequate insurance coverage on the day of departure.
Salkantay Horizons accepts no liability for costs arising from medical emergencies, evacuation, or trip cancellation that would have been covered by adequate travel insurance.
Salkantay Horizons will exercise reasonable care and skill in the delivery of all trek services. However, trekking at altitude involves inherent risks including but not limited to altitude sickness, injury, adverse weather, and trail conditions that are beyond the control of Salkantay Horizons.
Salkantay Horizons accepts no liability for death, personal injury, illness, or loss of or damage to property arising from participation in a trek except where such loss or damage is caused by the proven negligence of Salkantay Horizons or its employees.
To the maximum extent permitted by applicable law, the total liability of Salkantay Horizons to any Client in respect of any claim shall not exceed the total price paid by that Client for the trek in question.
Salkantay Horizons accepts no liability for any failure to provide services that is caused by circumstances beyond its reasonable control including but not limited to acts of God, natural disasters, government actions, civil unrest, or the actions of third parties.
The Client agrees to follow the instructions and directions of the Salkantay Horizons guide team at all times during the trek. The guide’s decisions regarding route, pace, campsite selection, and safety are final.
Salkantay Horizons reserves the right to remove any participant from a trek without refund if their behavior is considered by the guide to endanger themselves or others, causes distress to other members of the group, or violates the laws of Peru or the regulations of the protected natural areas through which the route passes.
All participants are expected to treat local communities, porters, guides, and other trekkers with respect at all times.
Machu Picchu entrance tickets are purchased by Salkantay Horizons on behalf of the Client using the passport information provided at the time of booking. Tickets are issued by the Peruvian Ministry of Culture and are subject to the regulations and conditions of that authority. Tickets are non-transferable, linked to the passport number provided, and valid only on the specified date and circuit.
Salkantay Horizons accepts no liability for denial of entry to Machu Picchu arising from inaccurate passport information provided by the Client or from changes to Ministry of Culture regulations after the ticket has been purchased.
Train and bus services included in the trek are operated by third-party providers. Salkantay Horizons accepts no liability for delays, cancellations, or service changes by these providers, though we will make every reasonable effort to manage disruptions on behalf of our Clients.
Salkantay Horizons may photograph or film trek departures for use in marketing materials, social media, and website content. By participating in a trek, the Client grants Salkantay Horizons a non-exclusive, royalty-free license to use photographs or video in which the Client appears in connection with the promotion of Salkantay Horizons services. Clients who do not wish to appear in marketing materials should inform us in writing before the trek begins.
All content on the Salkantay Horizons website including text, photographs, maps, and other materials is the intellectual property of Salkantay Horizons or My Peru Destinations Group and may not be reproduced without written permission.
Salkantay Horizons collects and processes personal data provided by Clients for the purpose of managing bookings, purchasing Machu Picchu entrance tickets, and delivering trek services. Personal data is not shared with third parties except as necessary for the delivery of trek services or as required by Peruvian law. Full details of how we collect, use, and protect personal data are set out in our Privacy Policy.
Any complaint relating to a trek service should be raised with the guide team as soon as possible during the trek so that it can be addressed promptly. Complaints that cannot be resolved on the trail should be submitted in writing to info@salkantay-trail.com within 28 days of the end of the trek. Salkantay Horizons will acknowledge all written complaints within 5 working days and provide a substantive response within 28 days.
These Terms and Conditions are governed by the laws of Peru. Any dispute arising from these Terms and Conditions that cannot be resolved by mutual agreement shall be subject to the exclusive jurisdiction of the courts of Cusco, Peru.
Salkantay Horizons reserves the right to amend these Terms and Conditions at any time. The Terms and Conditions applicable to a specific booking are those in force at the time the Booking Confirmation is issued. Clients will be notified of any material changes to these Terms and Conditions.
By submitting a booking request and paying the required deposit, the Client confirms that they have read, understood, and accepted these Terms and Conditions in full.
Lokaal trekkingbedrijf gevestigd in Cusco, specialiseren in kleine groepen, duurzaam Salkantay- en Inca Trail-expedities.
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